There are two places I absolutely dread going to. One is the DMV and the other is the Post Office. I was elated when the grocery store started selling stamps. No more trips to the Post Office for stamps. A dream came true when the Post Office installed a self service machine for buying stamps and postage for large envelopes. I no longer had to wait in a long endless line.
On Saturday morning I went to the Glendale Post Office to mail my tax information to the accountant. Surprisingly, there was no line. Instead of using the self service machine I walked over to the counter and waited where the line usually forms. One female postal worker was standing in the middle counter position with her back to me talking to another female poster worker who was standing a few feet away by the bins where packages are collected. The woman standing by the bins could clearly see me standing in line yet she continued her conversation with woman at the counter who did not know I was waiting. I decided to see how long they would talk before I would be acknowledged. The woman continued their conversation for a bit until the woman facing me turned and walked into the back room. Do you think she told the other woman that a customer was waiting? Of course she didn’t. Then the woman working the counter walked back and stood by the bins. After about twenty seconds the woman from the back room came out and continued her conversation with the woman working the counter. Once again she elected not to inform her coworker that I was waiting for assistance. The two women carried on their conversation for what seemed to be a few minutes while I stood there waiting. Finally the woman from the back room turned and walked away. The woman working the counter turned around and finally saw me. She approached her window and asked how she could help me.
I was utterly stunned that the woman from the back room didn’t tell her peer working the counter that a customer was waiting. Evidently her conversation was more important than a customer waiting for assistance. It was customer service at its worst. It’s no wonder the Post Office has such a horrible reputation. The cheery male postal worker with the great customer service skills in their commercials is a fallacy.
There’s this ad that runs on Howard Stern about some sort of stamp system that you can have at home. I’ll write it down the next time I hear the ad! Maybe you should carry a little bell with you the next time and when they ignore you, place it on the counter and start dinging the shit out of it and yelling “SERVICE PLEASE!” LOL!