Last week the Century Link internet service quit working. I called the technical support line and the representative was able to get the service restored after a series of tests. While I was on hold I was forced to listen to various sales pitches for new offers. One of the offers was high speed internet upgrades up to 40 MB. I asked the technical support woman about upgrading our internet service. She couldn’t answer my questions so she transferred me to the sales department. The sales guy took an order to upgrade the service to 7 MB. A new modem would arrive by Monday and I was instructed not to connect the modem until after 5 on Monday. The modem arrived on Friday. The box contained the modem, a couple of cables, two line filters and the order sheet advising not to connect the modem until after 5. The box did not have any installation instructions or user guide for the modem. On Monday morning the internet service stopped working around 9. I called Century Link technical support after power cycling the modem a few times. The technical support rep advised me that the old internet service was disconnected and the new service would be turned on by 5. WTF! I couldn’t believe attitude of the rep. She didn’t apologize for the problems they caused. It didn’t faze her that I work from and need internet service. The sales department said there should not have been an interruption in service. The sales departments promised to have the field technician call me. The field technician never called. After several calls and waiting two hours the internet service was restored.
One would think Century Link would coordinate the orders so the customer would not be left without service. I guess that’s too much to ask. The Century Link representative showed a total lack of empathy for my situation and offered no apology. Fuck Century Link. I should switch all the services to Comcast.
The Corporate Slave 
You should! Fuck ’em all!
Hi,
Sorry to hear about your experience with your DSL service and our consultants. I would be happy to provide feedback to the employees supervisors who spoke to you during this process. Please email me your account information along with any questions you have.
Thanks,
Corey Tidwell
Customer service Manager
Centurylink Help Team
TalkToUs@centurylink.com
Century Link is one of only two players I’m aware of around here for internet service. The other is the local cable company. After years of pain and suffering with our phone service from Sprint (that changed to Century Link at some point) and spotty internet service, we switched to the cable company’s internet service. We also quit the Century Link phone service, relying entirely on mobile phones. My sympathies.
We get landline and internet from Liberty Bell. They’re okay – even though the have to do some kind of a dance with the artist formerly known as Quest
Doesn’t suprise me. I worked from clink for 5 years and we were not trained to help you.. We were trained to jam as much shit down your throat as possible.. They didn’t give a crap about customer service.. I would tell everyone to leave centurylink if I had the chance.
Centrylink has provided horrible customer service for their crappy service and has sold my personal info to the world and now im on every mailing list that ever existed.I hate you centurylink and if there is no other service provider in my area then I would rather do without than pay a disrespectful company like yours. For the record I requested all my contact info remain private and unlisted the first thing they did was publish my name and address. I HATE CENTURYLINK!!!
CenturyLink, formerly Qwest, has fucked me over REPEATEDLY. I set up my service with them 18 months ago. First, I had to call FOUR TIMES in order to get them to change my billing address AND give me access to my “online” billing account. In the meantime, they FAILED to change my billing address THREE TIMES and threatened to cancel my service until I called them to make a payment over the phone. Then, my modem took a dump. They said it was out of warranty, but the gal said because I purchased it, I could buy modem insurance and have it replaced at no charge. The next month, I get a bill for $150. I’m a single mom. I rely on my service because I work from home on the internet. I called corporate, they finally got it straightened out and credited my account. Next? The replacement modem they sent me HASN’T WORKED RIGHT IN TWO MONTHS. I called customer support. They said I had to return the OLD modem, PLUS the replacement. Despite the fact that I’d purchased the original one. I call corporate again. I’m on hold… she “logs” the call, then passes me to CUSTOMER SERVICE, which ISN’T, because you can’t understand them. I call corporate AGAIN and now I can’t get through, because they’ve tagged my phone number and now I get sent immediately to customer service. Centurylink has a monopoly where I am… I’m considering a flame-thrower. Any ideas?
Have not had internet service for almost three weeks. have called tech support
several times and was told each time that my area “has an outage, but don’t worry it will be fixed in 24 to 48 hours”. At times can get on just for a minute or two then disconnected. The worst part is being continually lied to. These folks
just don’t give a damn.