Yesterday, my laptop, provided by the customer, worked just fine. I had no issues. This morning when I tried to log on to the customer’s VPN I got a message to install Java. WTF! I had Java yesterday or the VPN would not have granted me access. What happened to Java? I rebooted my laptop and tried the VPN again. I still needed Java. I tried to download Java only to be presented with a message that Java was already installed. WTF! I uninstalled Java and downloaded Java. I still got a message I needed Java when I tried to access the VPN. I called the IT help desk and got a tech in New Jersey. I said a silent prayer the call was not routed to the team in India. I spent an hour on the phone with the tech. He did a bunch of confusing things to my laptop, but eventually, I could access the VPN. Call ended. Trouble ticket closed.
Twenty minutes later, I tried to log into the system for tracking projects. Access was denied. I did’t understand the error message because it looked like something cut and pasted from C++ code. I called the IT help desk again. The tech who answered was in Argentina. He had a thick accent, but he was easier to understand than the guys in India, who normally supported the IT help desk. I said a silent prayer the call was not routed to India. He determined I needed to download Firefox. After Firefox was installed, I tried to log into the tracking system. I got a message that Internet Explorer was needed to access the tracking system. I already had Internet Explorer. The guy told me my ticket needed to be escalated to a tier 2 tech. I had to wait for tier 2 to call me. I knew this would take a while so I decided to reboot my laptop. Voila! The VPN still worked. I could log into the tracking system. The tier 2 tech has yet to call. It’s been three hours.
But my main question is still unanswered. What happened to Java? Everything worked yesterday. Did some mysterious software somehow get activated overnight whose sole purpose was to just fuck with me this morning? I’ll never know. I said a silent prayer to the software gods in the hope that my laptop will behave for the rest of day. I’ve said more prayers today than most days.